Refund policy

Refund policy

HG&M hopes that you will be delighted with your order. However, we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.

What is your returns policy? You have 30 days from the day you receive your order in which to return it for a full refund.
We are more than happy to process a full refund on all items so long as they are returned in the same condition you received them. 
Please note that if you have used the free shipping option (for orders over £40) and you subsequently return items for a refund and
your remaining order is less than £40 in value, you will then be charged the standard postage rate. 

How do I return my order? Please contact us with your order number, and reason for returning. We will then email you a returns authorisation code and the specific return address that your goods needs to be returned to. You are responsible for getting the goods back to us so please retain your proof of postage. If you are returning goods weighing more than 2kg we suggest using a courier such as Evri or collect plus as they are cheaper than Royal Mail.

How long will it take for you to process my return?
We aim to process your return as quickly as we receive it, but during busy periods it may take up to 7 working days.

Do you refund the initial delivery cost to me when I make a return?
We will only refund your postage costs if you are returning an item that is either deemed to be faulty, damaged, or if we have mistakenly sent in error.

What is your cancellation policy?
If an order is cancelled before dispatch you will receive a full refund.

If an order is cancelled whilst in transit, we can't guarantee that we will be able to stop the delivery. Should we be able to cancel the order and stop the delivery we will reimburse to you all payments received from you, including the cost of delivery.
(except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered for the items purchased).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.